Frequently asked questions
The most common questions about StoreTrust, Shopify Trust Score checks, and how the tool works.
No. It's a fast, focused audit for trust and checkout confidence. If you want a deep brand or UX teardown, a full audit still helps. StoreTrust gives you the high-leverage trust fixes first, so you can ship them this week.
Clear policies, visible support, consistent information across pages, reassurance near checkout, and credible proof that real customers buy from you. Together, these reduce perceived risk at the points where shoppers typically hesitate.
Usually under a minute. You'll get your Shopify Trust Score, a checklist-style report of what's driving it, and a prioritized plan for what to fix first.
Yes. Once you have the Full Trust Report, you can re-scan the same domain any time. Your score and issue list update to reflect what's changed. No additional payment.
After you get your Full Trust Report, enter your email on the results page. We'll scan your store each week and email you if your score drops by 5 or more points. Nothing to set up. No noise until something changes.
StoreTrust checks 14 trust signals across public pages, including homepage, product pages, cart, and checkout cues. It looks for gaps that can make a first-time buyer hesitate, then ranks what to fix first.
StoreTrust is built for Shopify stores. You can run a scan on non-Shopify domains, but the score is less reliable because several checks are Shopify-specific.
Yes. You can run the quick scan without signup or store access. We read public pages only and return a prioritized trust checklist.
The Full Trust Report unlocks all detected issues, not just the preview. You get each issue ranked by impact with plain-language why it matters and how to fix it.